The Happy Paws Partnership Terms and Conditions
Grooming Services Terms & Conditions
Please note;
1. Prior to the groom it is the responsibility of the pet owner to inform The Happy Paws Partnership of any of the following:
• Known illnesses
• Medical conditions
• Allergies
• Sensitivities
• Prescribed Medications in current use
• Temperament issues
• Known tick or flea infestations.
If during the course of the groom a tick or flea infestation is found we reserve the right to charge an additional £15.00 to cover the cost of disinfecting the salon and its tools. We also reserve the right to cancel the groom at any stage for this reason. You will be advised of any found infestation prior to this.
2. If your dog appears unwell prior to, or during the groom we reserve the right to cancel the appointment to reduce the possibility of cross contamination to other dogs and the environment.
3. All pets must be fully vaccinated at the time of their groom. You may be asked to provide evidence of this.
4. Unfortunately we are unable to groom any pets in season or who are pregnant.
5. The Happy Paws Partnership will take every precaution necessary while your pet is in our care however, we will not accept responsibility for any loss, injury, death or illness suffered by your pet while in our care.
De-Matting Policy
The Happy Paws Partnership will always endeavour to groom your pet to your requirements, however, if your pet’s coat is excessively matted, the matted areas will be clipped/shaved out. This means that it may not be possible to achieve the style you wanted however, our priority is to relieve your pet from any distress or discomfort that he/she may be experiencing.
We may be able to remove some areas of matting without it being clipped or shaved out, for this we charge £10.00 per 15 minutes. For your pets comfort a maximum of 30 minutes will be spent de-matting.
During your consultation we will check your pet for matting prior to the groom and will discuss the best course of action however, the severity of some matting may become more obvious once the dog has been washed and dried – in this case we will endeavour to contact you during the appointment to discuss this.
Pricing
Our pricing is given as a guide, further costs may be incurred if the grooming process is extended or changed from the original agreement due to any unforeseen circumstances such as temperament, coat condition/density or any infestations found.
Cancellations
Our booking system will automatically remind you by email and SMS that you have an upcoming appointment, you will be prompted to contact us if you are unable to attend your appointment. Appointment cancellation notice must be given at least 48hrs prior to the appointment time, if notice is given at less than 48hrs prior to the appointment time then we reserve the right to enforce a 'late cancellation charge' of 50% of the cost of the appointment, this must be paid prior to another booking being made.
Inappropriate behaviour
We reserve the right to cancel your dog's appointment at any stage of their treatment due to unforeseen aggressive behaviour. Please contact us in advance to discuss any behaviours which you think may adversely affect your dog's enjoyment of their treatments with us.
No Shows
Our booking system will have reminded you by email and SMS that you have booked an appointment with us, the email will prompt you to contact us if you are unable to attend. 'No Shows' will be charged for the full amount of the cost of their appointment, this must be paid prior to another booking being made.
Pick up/Drop off times
We run a 1-1 grooming experience in which yours and other people's dog's benefit from the exclusive use of the salon therefore pick up and drop off times must be prompt. We will contact you in plenty of time for you to make arrangements to collect your dog on time. Late collection fees will be charged as follows:
5-15 minutes late + £5.00
15-30 minutes late + £10.00
30-45 minutes late + £15.00
45-60 minutes late + £20.00
Payment
Payment for our salon services can be made in cash, by online balance transfer or by card. We accept most major cards and payment types. Payment should be made at the time of collection or, if by bank transfer, on the same day as the grooming service. Late payments will incur a charge of 5% of total amount.
Gift Vouchers
1. Gift Vouchers can be purchased by card, cash or online bank transfer with a monetary value of your choice.
2. Vouchers can be redeemed up to the value given on the card and cannot be exchanged for a cash alternative.
3. If the service provided is above the value of the Gift Voucher, then an additional fee will be due and can be paid on the appointment date.
4. If the service is below the value on the Gift Voucher, then the remaining balance will be noted and can be used as part or full payment of a future grooming service booked with us.
5. The voucher is redeemable only by the addressee.
6. The voucher is valid while The Happy Paws Partnership continues to offer grooming services. Should the services cease, the voucher will become void, and its value cannot be redeemed as cash.
7. All grooming service bookings must adhere to our Terms and Conditions (as above).
8. Our service prices are subject to change; your chosen service will be charged at the rate advertised at the point of booking rather than at the point of purchase.
Tooth Cleaning Terms & Conditions
The method of ultrasonic teeth cleaning is highly effective in removing tartar, improving gums, breath odour and overall oral health, THE HAPPY PAWS PARTNERSHIP cannot guarantee the results, effectiveness or suitability for individual pets due to varying external factors. If dogs become distressed or we discover anything likely to cause discomfort to your pet, we will discontinue immediately. The best approach to solve this will then be discussed with you.
Each pet will have its own tooth brush head that will not be used on another dog. The initial tooth brush head will be supplied as part of your initial consultation and it will need be replaced after approx. 25 treatments or sooner if required. Some pets may chew the brush head, if this is excessive it may need replacing sooner to maintain effectiveness. Brush heads will require replacing after 1 year regardless of number of times they have been used. Replacement toothbrush heads are currently priced at £10.00 each.
If we feel any teeth are loose or at risk of becoming loose when the tartar comes away, we may refer you to your veterinarian for a tooth assessment before any further treatment is carried out. It is possible that the tartar build up will be too great, in which case we will refer you to your vet where dental work may be necessary. Maintenance visits can then be booked through us.
THE HAPPY PAWS PARTNERSHIP cannot be held responsible for any problems occurring from poor dentition before, during or after any teeth cleaning treatments.
THE HAPPY PAWS PARTNERSHIP ultrasonic teeth brushing using the Emmi-Pet is not a veterinary procedure and THE HAPPY PAWS PARTNERSHIP cannot diagnose any veterinarian problems with your dog’s mouth. Please have any concerns checked by your veterinarian.
THE HAPPY PAWS PARTNERSHIP will offer two types of treatment plans:
'Per treatment' costs will be payable at each appointment.
'Pre-paid treatments' are payable in full prior to the first treatment.
If you choose to use our 'pre-paid' service for your dog's initial tooth cleaning and the treatment is satisfactorily complete prior to the end of the 'pre-paid' course then you may opt to be refunded the balance of the treatment(s) remaining or to use the balance as full or part payment for future maintenance visits.
You will understand that the effectiveness of the ultrasonic teeth brushing using the Emmi-Pet is based on frequency and that optimum oral health might only be achieved by keeping to the frequency recommended by THE HAPPY PAWS PARTNERSHIP.
